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FAQ

Find answers to your questions and enhance your experience with our informative FAQ section.

1. What products do you offer? 🌿

We offer a variety of home and decor products, including printed aesthetic metal pots, indoor live exotic plants, Mahogany wood wall hangings, and customizable decor items like our Metal Feather with LED. For more details, visit our Products Page.

2. How can I place an order? 🛒

You can place an order through our website by selecting the items you want and following the checkout process. You can also place direct orders via Instagram or through our listings on Amazon, Meesho, and Flipkart.

3. What payment methods do you accept? 💳

Currently,We accept Only Cash on Delivery as payment methods, credit/debit cards, digital wallets, and bank transfers will be update soon. The available payment options will be displayed during checkout.

4. How long will it take to receive my order? ⏳

Orders are typically processed within 2 business days. Delivery times vary based on your location and the shipping method chosen. You’ll receive a tracking number once your order is shipped.

5. Can I track my order? 📦

Yes! Once your order has shipped, we will send you a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.

6. What is your return policy? 🔄

You can return most items within [Insert Time Frame] from the date of receipt. Items must be in their original condition and packaging. Please refer to our Return & Refund Policy for detailed information.

7. Do you offer exchanges? 🔁

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order for the replacement.

8. What should I do if I receive a damaged or defective item? 🚚

If you receive a damaged or defective item, please contact us at hello@natureathomes.com within 48Hrs. We’ll assist you in resolving the issue and arrange for a return or replacement if necessary.

9. Do you ship internationally? 🌍

Yes, we offer international shipping. Shipping costs and customs fees for international orders are the responsibility of the customer. Please contact us for more details on shipping to your location.

10. How can I contact customer service? 📞

For any questions or concerns, you can reach us at: hello@natureathomes.com